Privacy Policy

This website is owned and operated by Van der Graaf Inc. (“Van der Graaf”) Van der Graaf owns and operates a number of web sites for itself (“Van der Graaf Web Sites”).

This is Van der Graaf Inc.'s privacy policy for all of Van der Graaf’s Web Sites. This document explains Van der Graaf's policies for the collection, use and disclosure of personal information. Van der Graaf abides by applicable privacy legislation.

Van der Graaf is an internationally recognized manufacturer of high precision, heavy duty and efficient power transmission equipment for the conveyor industry.

The Information We Collect

Van der Graaf collects information by various methods including information actively provided by its customers, and information arising from credit checks. The types of personal information we collect includes Name, Contact Information (including telephone number & email address), Identification Information, and Credit Information.

Van der Graaf uses Web TraxsTM (a product offered by ThomasNet®) to help analyze how users use the Van der Graaf Web Sites. Web TraxsTM uses “cookies”, which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Van der Graaf Web Sites (including your IP address) is transmitted to Web TraxsTM. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on web site activity. The information provided to Van der Graaf by Web TraxsTM may include:

  • Total number of visitors who visited the Van der Graaf’s Web Sites;
  • What web site a visitor came from (i.e. “the referrer web site”);
  • What search term a visitor used to find the Van der Graaf websites ;
  • The IP address, domain name, and country of the server the visitor is using; and
  • Details about the visitor’s viewing of the pages of the Van der Graaf Web Sites (i.e. date and time of visit, what pages were viewed, for how long, and in what order).

Van der Graaf also uses Google® AnalyticsTM to help analyze how users use the Van der Graaf Web Sites. Google® AnalyticsTM also uses “cookies” to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Van der Graaf Web Sites (including your IP address) is transmitted to Google®. This information is then used to evaluate visitors’ use of the Van der Graaf Web Sites and to compile statistical reports on web site activity. The information provided to Van der Graaf by Google® AnalyticsTM may include:

  • Total number of visitors who click through Google or Google Adwords to find the Van der Graaf Web Sites;
  • The percent of visits being from “new” visitors;
  • The number of pages viewed by the visitors and which is the most popular web page;
  • The average time spent by visitors viewing the Van der Graaf Web Sites; and
  • The traffic source (i.e. where visitors originated from).
 

Van der Graaf will never (and will not allow any third party to) use the statistical analytics tools to track or to collect any Personally Identifiable Information of visitors to the Van der Graaf Web Sites. Van der Graaf will not link, or seek to link, an IP with the identity of a computer user unless authorized by law or Ordered by a Court.

Van der Graaf also collects information provided by third parties (i.e. Dun and Bradstreet) including, without limitation, trade show leads lists, and business leads lists.

Van der Graaf may collect and store information from all of Van der Graaf’s Web Sites together.

[We may record calls to or from our customer service representatives for purposes of accuracy, performance reviews and training.]

How We Use This Information

This information is used for Customer Service, Accounting, Billing, New Product Promotion, Sales and Marketing.

Van der Graaf may use aggregate or anonymous information which will not be linked to identified individuals for various other uses for itself and third parties.

Who We Share This Information With

Van der Graaf does not share personal information with any third parties except as disclosed in this policy. Van der Graaf may provide personal information to its distributors, consultants, subcontractors and professional advisers (which shall be bound by privacy obligations) to assist our uses disclosed herein.

[We may wish to disclose personal information to third parties for that third party's use. Before we do so, we will obtain your explicit permission. If you do grant such permission, you may revoke it at any time.]

[We may wish to use your personal information for uses outside of those required to provide you with our products and services. Before we do so, we will obtain your explicit permission. If you do grant such permission, you may revoke it at any time.]

[We may use subcontractors located in U.S.A. to process personal information for Data Backup, Customer Record Keeping and Order Fulfillment. More information can be obtained from our Privacy Officer.]

Security

Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.

Accessing Information

Individuals may review their personal information contained in Van der Graaf files by contacting the Van der Graaf privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.

General

Van der Graaf may amend this policy from time to time by posting an updated version on our website. If such amendments affect how Van der Graaf uses or discloses personal information already held by Van der Graaf in a material way, we will obtain consent.

This policy was last updated on June 29, 2016.

Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.

Van der Graaf may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of Van der Graaf, provided that entity abides by this or a similar privacy policy.

Contact Us

For more information on Van der Graaf and privacy please contact our Privacy Officer at:

Pinder Saini, Executive Assistant (email: psaini@vandergraaf.com)
2 Van der Graaf Court
Brampton, Ontario, Canada
L6T 5R6
Phone: 905-793-8100, ext. 223