Brampton, ON
August 01, 2025
We are seeking an experienced Order Entry / Customer Service Representative with a strong background in the industrial or manufacturing sector and a demonstrated mechanical aptitude. The successful candidate will be responsible for delivering excellent customer service, accurately processing orders, and coordinating with internal departments to ensure timely delivery.
Responsibilities/Duties:
- Respond promptly and professionally to customer inquiries, providing accurate product information, pricing, and lead times.
- Accurately enter and manage customer orders and quotations in the system, ensuring clarity on specifications and delivery requirements.
- Coordinate with the production and planning teams to meet special delivery requests or custom product configurations.
- Interpret basic technical product details to assist customers with selection, compatibility, and order accuracy.
- Follow up on open orders, backorders, and delivery timelines to ensure customer expectations are met.
- Build strong relationships with customers by delivering courteous, solution-focused support.
- Maintain up-to-date knowledge of product lines, including mechanical components and applications, to better support customer needs.
- Collaborate cross-functionally with Sales, Engineering, and Production to resolve issues and ensure seamless service.
- Proactively identify potential order or delivery issues and take initiative to resolve them in a timely manner.
- Maintain organized records of all customer interactions and order activity for accurate reporting and follow-up.
Qualifications:
- Post-secondary education (College Diploma or University Degree) in Business, Engineering Technology, or a related field.
- Minimum of 3 years’ experience in customer service or order entry within a manufacturing or industrial environment.
- Strong mechanical aptitude with the ability to understand and communicate technical product details and configurations.
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with ERP systems such as EPICOR is a strong asset.
- Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong problem-solving and decision-making skills; able to work independently with minimal supervision.
- Exceptional verbal and written communication skills, with a professional and courteous demeanor.
- Fluent in English (spoken and written); proficiency in Spanish is considered an asset.
- Prior experience in a leadership or team lead role is considered an asset.
- Demonstrated ability to work collaboratively within a cross-functional team environment.
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