Careers

We are currently seeking a self-motivated Service Technician to deliver unparalleled pre-and-post technical support to customers. If you would like to join a dynamic team while improving your skills, then we would like to meet you!

The position requires a customer service focused individual to deliver technical support to customers, perform all required repair & maintenance tasks, as well as help maintain the shop. You will develop both your customer service and technical skills as well as facilities maintenance in a supportive, collaborative environment. Main responsibilities include the assembly and repair of mechanical components into finished products by using a variety of tools and equipment according to the required specifications and standards. Due to the nature of this satellite facility this role will include responsibilities such as shipping/receiving, inventory management, and basic facility maintenance.

• Repair and Service:
  • Perform disassembly, troubleshooting, repair, and assembly of drum motors and drum motor components
  • Troubleshoot and inspect components and equipment to detect faults and malfunctions
  • Diagnose faults and malfunctions using a variety of mechanical and electrical testing equipment to determine extent of repair required
  • Create and enter diagnostic reports of motor failures and repair requirements in ERP system (EPICOR)
  • Test repaired equipment for proper performance and to ensure that work meets manufacturers' specifications
  • Use available tools and devices to position, align, and adjust motor components for accurate fit and assembly.
  • Provide technical support to customers
  • Pick up and drop off motors from customer location
  • Communicate professionally with customers to address inquiries and concerns

• Shipping and Receiving:
  • Load and unload trucks
  • Scan and file shipping documentation
  • Outbound shipping BOL’s and Saving job travelers
  • Provide shipping specifications to the shipping department
  • Assemble pallets and boxes
  • Prepare products for safe transportation

• Stockroom/Inventory Control:
  • Print work order documentation
  • Use MRP system to allocate required materials
  • Verify incoming inventory, log in MRP system, and sign-off
  • Communicate and help resolve stock level issues

• Facility Maintenance:
  • Report any deficiencies regarding facility systems including HVAC, plumbing, electrical, IT, and vehicles
  • Perform basic repairs and trouble shooting
  • Main point of contact for outside service needs

• Quality Assurance:
  • Ensure compliance with quality standards, industry standards, and safety protocols in all service activities related to drum motors
  • Verifying and reporting manufacturing defects

• Health and Safety Compliance:
  • Ensure compliance with health and safety regulations in all operational activities.
  • Reporting any safety related incidents
  • Reporting any safety equipment deficiencies

• Other:
  • Travel between sites as required
  • Perform other duties as assigned

Qualifications:

• Completion of high school, Some Post-Secondary College/vocational or technical training in electrical, mechanical or related field
• 2 – 4 years’ experience assembling mechanical components and subassemblies
• 5+ years’ experience in leadership role or role in which work is self-directed
• Excellent organizational and time management skills with the ability to work independently and collaboratively
• Excellent verbal and written communication skills
• Well-developed interpersonal, communication and relationship building skills
• Strong problem solving and decision-making skills
• Must have a valid driver’s license and clean driving record
• Computer literacy, specifically in MSWord/Excel/Outlook
• Proficient in reading and interpreting blueprints, drawings and technical specifications
• Previous repair experience with electric motors size range 0.5 to 50 horsepower
• Prior experience with assembly and repair of gearboxes or 3 phase electric motors is an asset
• Comfortable with use of hand tools, power tools, overhead hoists and hydraulic presses
• Weight handling up to 15 - 45lbs frequently
• Forklift Certification an asset – training provided

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